MTN Group is hiring a Customer Experience Manager! We are a leading company in South Africa looking for experienced professionals to scale our impact across the country and beyond.
This remote-first position allows you to work from anywhere in South Africa with flexible hours.
About the Role:
As a Customer Experience Manager at MTN Group, you will play a key role in shaping our products and services. You'll work closely with leadership and peers to execute on our mission.
What You'll Do:
• Drive key customer experience manager initiatives from planning to execution
• Build and maintain relationships with key stakeholders
• Report on KPIs and contribute to strategic planning
• Stay updated on industry trends globally and in South Africa
• Represent MTN Group with professionalism and integrity
What You Bring:
• 2–6 years proven experience as a customer experience manager
• Strong analytical and communication skills
• Team player with a growth mindset
• Relevant certification or degree preferred
Compensation & Benefits:
• Competitive ZAR salary • Health insurance • Annual leave (30 days) • Pension fund • Performance bonus
Ready to Apply?
Submit your application for Customer Experience Manager at MTN Group — takes less than 2 minutes