Customer Support Specialist

Join Shoprite Holdings as a Customer Support Specialist and be part of one of South Africa's most exciting companies! 🌐 Remote | Work from anywhere in South Africa We're building the future of business in Africa and need exceptional talent like you. This is a rare opportunity to work with a world-class brand while living in South Africa. The Opportunity: You'll be taking on the Customer Support Specialist role at a critical growth stage. Your work will directly impact millions of customers across the continent. Day-to-Day Responsibilities: • Execute and improve key workflows within the customer support specialist function • Collaborate with product, engineering, and business teams • Track metrics and optimize for performance • Contribute to a culture of excellence and innovation • Support senior leadership with reporting and strategy Your Profile: • 3+ years in customer support specialist or related field • Comfortable in a fast-moving global business ecosystem • Strong interpersonal skills and professional work ethic • Degree in relevant discipline (Master's is a plus) Perks at Shoprite Holdings: Competitive salary | Health insurance | Pension fund | Annual bonus | 30 days leave | Learning budget | Gym membership