Customer Experience Manager

Join Boston Consulting Group as a Customer Experience Manager and be part of one of South Africa's most exciting companies! 📍 East London, Eastern Cape We're building the future of business in Africa and need exceptional talent like you. This is a rare opportunity to work with a world-class brand while living in South Africa. The Opportunity: You'll be taking on the Customer Experience Manager role at a critical growth stage. Your work will directly impact millions of customers across the continent. Day-to-Day Responsibilities: • Execute and improve key workflows within the customer experience manager function • Collaborate with product, engineering, and business teams • Track metrics and optimize for performance • Contribute to a culture of excellence and innovation • Support senior leadership with reporting and strategy Your Profile: • 3+ years in customer experience manager or related field • Comfortable in a fast-moving global business ecosystem • Strong interpersonal skills and professional work ethic • Degree in relevant discipline (Master's is a plus) Perks at Boston Consulting Group: Competitive salary | Health insurance | Pension fund | Annual bonus | 30 days leave | Learning budget | Gym membership