Customer Experience Manager

We are seeking a talented Customer Experience Manager to join the team at Boston Consulting Group in South Africa. This role is based in Jeffreys Bay, Eastern Cape. You will be responsible for delivering high-quality work that drives business outcomes and contributes to Boston Consulting Group's growing operations in South Africa and the African continent. Key Responsibilities: • Lead and execute core customer experience manager functions across the organization • Collaborate with cross-functional teams to deliver on strategic objectives • Analyze data and provide actionable insights to improve performance • Mentor junior team members and contribute to knowledge sharing • Ensure best practices are followed in all deliverables Requirements: • 3–5 years of experience in a similar customer experience manager role • Strong communication and problem-solving skills • Experience working in fast-paced global business environment • Bachelor's degree in a relevant field • Proficiency with modern tools and platforms What We Offer: • Competitive salary in ZAR • Health insurance for you and family • 30 days annual leave • Remote work allowance • Annual performance bonus • Professional development budget • Pension fund contribution